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stem organics - skin, health, life

Frequently Asked Questions

See below for FAQ on:
GENERAL PRODUCT INFO

ORDERING AND SHIPPING
PRODUCT QUERIES

GENERAL PRODUCT INFO

How can I sample your products?
The Stem Organics Sample Kit is a very affordable way to try most of our products. It also includes free shipping and a $10 gift voucher. Click "Products" in the top menu bar, then "Product Kits". Alternatively retail outlets that stock our products also have testers.

How soon should I use the product after opening?
All products have an expiry date somewhere on the bottle (base or neck) and all labels have an open jar symbol with 6M inside which indicate it's best to use the product within 6 months of opening. (The Face Fluids and Fresh Start Serum labels are being updated with this logo.)

Do I need to keep Stem Organics products in the fridge?
There is no need to keep the products in the refrigerator, though if you wish to do so this is no problem. Just keep them out of direct sunlight like on a bathroom windowsill or in a hot car. The packaging also helps protect the products, with the dark brown glass helping to protect from the light while the pump heads protect from finger contamination and oxidisation.

Are your products certified organic?
Stem Organics products contain up to 94% certified organic ingredients. Each ingredient that is certified organic is listed as so on the product labels and the website. The labels also state which organic certifying organisation certifies which ingredient.

Where is Stem Organics stocked?
Visit Retailers on the menu header for details. If you are looking for stockists in a different country, change the country flag at the very top left of the website, then click on Retailers again.

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