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stem organics - skin, health, life

Shipping and Handling

Placing my order
Ensure you have selected in the top left of the website the region/flag your billing
address is in. This is either “Australia”, "USA" or “International” and will take you to
the correct website with the correct prices and shipping options.

If you are an existing member, just login at checkout to avoid re-entering your
contact information.

Payment Options
We accept payment via Visa, Mastercard, American Express.

Shipping Charges

*New Zealand, Malaysia and Hong Kong customers
Please note due to exclusivity agreements with distributors in your region we are unable to ship to you from our website. Please view our Retailers page to contact your local distributor.

FREE SHIPPING for orders:
Australian - All orders over $75 receive free shipping
All other International- All orders over $100 receive free shipping

FREE SHIPPING occurs automatically at checkout at step 3 of order process ("Review Your Order"). Until then you must select the correct shipping option.

STANDARD SHIPPING CHARGES
Destination  Order Value   Charge     Method                    Delivery Times
Australia      <$75            $9            Aus Post Express      2 business days*
Canada       <$100          $10          Registered Airmail     3-10 business days*
USA            <$100          $10           Registered Airmail    3-10 business days*
Other          <$100          $15           Registered Airmail    3-10 business days*

*Despatch

Orders are shipped from our Melbourne, Australia warehouse. 
Orders are processed within
1-3 business days of receiving them, so please add this time to expected delivery times.
Delivery times vary depending on your location and your proximity to a capital city.

If you require a more precise estimate of delivery times visit the Australia Post website.

Taxes & Duties for International Deliveries

Products imported for personal use under certain monetary amounts are often exempt
from taxes or duties charged by the Customs department of many countries.

Other

Packages that are returned to us and marked as "Return to Sender", "Unclaimed",
"Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to
the customer's credit card on file, less a shipping and handling fee.

What happens if my parcel doesn’t arrive?

Please contact us with your order number and we will track it.

Can I cancel my order after I place it online?
Once your order is placed your credit card is processed, therefore we are unable
to cancel your order.
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